1. Can I order without a
credit card?
A. Yes, you can send a
cheque for the amount payable to INNOVA
Multimedia Ltd. P.O. Box 20020,
Stephenville, NF, A2N 3R8, CANADA. If you have
further questions call us at (709) 643-3026 or
1-877-846-6682 between 7:30 AM EST and 3:30 PM
EST Monday - Friday.
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2.
Do I have to put my credit card number on the
Internet?
A. With today's
technology, placing a credit card order via the
Internet is much safer than many traditional uses
of your card. However, if you choose so, you can
call us directly with your credit card
information at (709) 643-3026 or 1-877-846-6682
between 7:30 AM EST and 3:30 PM EST Monday -
Friday.
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3. What is your return
policy?
A. We will
replace any product damaged by shipping. Our
general return policy is 30 days, 100% refunded.
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4. Where do I go for
technical support?
A. You can
call (709) 643-3099 or 1-877-846-6682 between
7:30 AM EST and 3:30 PM EST Monday - Friday, or
you can email us at support@innovamultimedia.com
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5.
When will I receive my package?
A. Orders
are usually shipped within 24-36 hours. Your
shipment should arrive in 2-4 weeks.
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| 6. What is a
hybrid CD-ROM? A. A hybrid CD-ROM operates on
numerous platforms. INNOVA's CD-ROMs operate on
Windows 2000, Windows 95/98, Windows 3.x, Power
Mac, and Macintosh.
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| 7. Is my order secure? A. Netscape Navigator 3.0 or
higher and Internet Explorer 3.0 or higher offer
secure transactions. Make certain that you have
the security features for your browser turned on.
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| 8. I would like
to order with a Purchase Order (PO) Form. A. For purchase order information
please visit here.
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